Data Protection

Nu PK Luck's Privacy Policy

Protecting your personal information is our top priority at Nu pk luck. This Privacy Policy explains in detail what data we collect, why we collect it, how it is stored, and what your rights are.

Last Updated: January 2026
1

Introduction & Scope

Welcome to Nu pk luck. This Privacy Policy explains how nu pk luck collects, stores, uses, and protects your personal information. By using our platform or creating an account, you automatically agree to this Privacy Policy.

Nu pk luck is a trusted online gaming platform for players in Bangladesh. We believe you should have full control over your own data — which is why we are always transparent about what information we collect and why.

This policy applies to the nupkluck.app website, mobile app, and all digital services associated with Nu pk luck. If you disagree with any part of this policy, please discontinue use of our platform and contact our support team.

Nu pk luck never sells your personal information to third parties. Your data is used solely to improve our services and meet legal obligations.

2

What information we collect

Nu pk luck collects information from you in several ways. This data falls into three main categories:

Information you provide directly

  • Information provided at registration — name, email, phone number, date of birth
  • Identity and address proof submitted for KYC verification
  • Payment method details such as bKash, Nagad, or Rocket numbers
  • Information shared when contacting the support team
  • Feedback submitted when participating in promotional offers or surveys

Automatically Collected Information

  • IP address and device type (mobile / tablet / desktop)
  • Browser type, operating system, and language settings
  • Log of which pages you visited and how long you spent on each
  • Gaming activity, bet history, and transaction records
  • Login and Logout Date & Time

Information Received from Third Parties

  • Transaction verification data received from payment processors
  • Confirmation received from identity verification providers
  • Risk assessments from fraud prevention systems

Nu pk luck never stores your full bank card number or PIN. Payment information is processed exclusively through PCI-DSS compliant, encrypted methods.

Types of Information Reason for Collection Legal Basis
Identity Information Account creation and KYC verification Contract Compliance
Contact Information Notifications & Support Legitimate Interest
Financial Information Transaction Processing & AML Legal Obligation
Device & Log Data Security & Fraud Prevention Legitimate Interest
Gaming History Service Improvement & Responsible Gaming Contract Compliance
3

How your information is used

Nu pk luck uses your information only for specific, legitimate purposes. We never use your data for unrelated purposes without your consent.

For Service Delivery

  • Creating, managing, and securing your account
  • Processing deposits and withdrawals
  • Personalizing your gaming experience
  • Sending promotional and bonus offers (only with your consent)

For legal and security reasons

  • Age verification and KYC completion
  • Compliance with Anti-Money Laundering (AML) regulations
  • Preventing fraud and unauthorized access
  • Fulfilling legal obligations and assisting regulatory authorities with investigations

For Service Improvement

  • Website performance analysis and improvement
  • Understanding user preferences to plan new games and features
  • Monitoring responsible gaming patterns and intervening when necessary

If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time from your account settings. This will not affect your gaming services.

4

Information Sharing & Disclosure

Nu pk luck never sells your personal information to third parties. However, limited data sharing may occur in the following specific circumstances:

Service Provider Partners

Payment processors (bKash, Nagad, Rocket), identity verification services, and game software providers may access limited data. All partners are bound by confidentiality agreements with nu pk luck.

Under legal obligation

Information may be disclosed to relevant authorities when required by court order, regulatory investigation, or applicable anti-money laundering laws.

In the event of business restructuring

In the event of a company merger or acquisition, your data may be transferred. You will be notified in advance if this occurs.

Nu pk luck never sells or shares your personal information with advertisers or data brokers.

5

Cookies & Tracking Policy

The Nu pk luck website uses cookies and similar technologies to enhance your browsing experience and make our platform more effective.

Types of Cookies

  • Essential Cookies: Used to maintain your login session and ensure platform security. Without these, the platform cannot function properly.
  • Performance Cookies: Used to analyze website speed and functionality.
  • Functional Cookies: Helps remember your language preference, theme, and other settings.
  • Analytical Cookies: Used to analyze user behavior and improve our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

6

Data Retention Period

Nu pk luck does not retain your information longer than necessary. Different types of data have their own defined retention periods.

  • Identity and contact information is retained for as long as your account remains active
  • Financial transaction records are retained for up to 5 years after account closure (as required by law)
  • Gaming logs and session data are typically retained for 2 years
  • Support tickets and communication records are retained for up to 3 years
  • Relevant data is deleted within 30 days of withdrawing marketing consent

If you request account deletion, all data beyond legal retention requirements will be permanently deleted within 30 days.

7

Security Measures

Nu pk luck uses the latest technology and processes to keep your information secure. Our security infrastructure is built to international standards.

  • All data transmissions are secured with 256-bit SSL/TLS encryption
  • Payment information is handled in accordance with PCI-DSS Level 1 standards
  • Stored data is protected with AES-256 encryption
  • Regular security audits and penetration testing are conducted
  • Two-factor authentication (2FA) is available for all players
  • Suspicious activity is automatically detected and blocked

Keep in mind — no organization can guarantee 100% security on the internet. That's why keeping your password strong and confidential is just as important.

8

Your Rights

You have a number of important rights regarding your personal information at Nu pk luck. Contact our support team to exercise any of these rights.

Right of Access
You may request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of any data that falls outside our legal retention obligations.
Right to Restrict Processing
You may request that your information be used only for specific purposes.
Right to Portability
You may request a download of your information in a standard format.
Right to Object
You may object to marketing or profiling at any time.
9

Third-Party Links & Services

The Nu pk luck platform may occasionally reference third-party services. These third parties have their own privacy policies, and nu pk luck is not responsible for them.

Our payment gateway partners (bKash, Nagad, Rocket) operate under their own data policies. When you access their platforms during a transaction, their respective policies apply.

Game software providers typically conduct independent third-party audits to verify their RNG (Random Number Generator). No personal information is shared during this process.

All third-party partners working with Nu pk luck are bound by strict data protection agreements. Any breach of these agreements results in immediate termination of the partnership.

10

Policy Changes & Contact

Nu pk luck may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email and a notification will be posted on the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team:

  • Email: [email protected]
  • Live Chat: Click the chat button at the bottom right of the platform
  • Support Hours: 24 hours a day, 7 days a week

To request deletion or correction of your data, KYC verification must be completed and your account must have no pending transactions.

Why Nu PK LuckIs your information safe on -?

The core pillars of our privacy protection

End-to-End Encryption

All your data on Nu pk luck is protected with 256-bit SSL encryption. Your information cannot be intercepted or stolen in transit.

Strict KYC Verification

Every user's identity is verified, protecting you from account hijacking and fraud.

No-Sale Policy

Your personal information is never sold or exchanged. Nu pk luck's business does not depend on your data.

Transparent Data Usage

Every detail about what data is collected and why is clearly explained. No hidden agenda.

Your Control

Opt out of marketing, delete your data, or download it — it's all in your hands. Make changes anytime.

24/7 Bangla Support

Have a privacy question or concern? Reach out to us — our team is always here to help.

About Privacy Common Questions

Frequently asked questions about Nu pk luck's data policy

Never. Nu pk luck does not sell your personal information to third parties under any circumstances. Our business model is built entirely on gaming services — not data sales.

Yes, you can request account deletion. However, due to anti-money laundering regulations and legal obligations, certain financial records must be retained for up to 5 years. All other data will be deleted within 30 days.

Nu pk luck never stores your full card number or mobile banking PIN. All payment processing is conducted to PCI-DSS Level 1 standards — the highest level of international payment security.

You can update your notification preferences in your nu pk luck account settings. You can also click the "Unsubscribe" link at the bottom of any marketing email. This will not affect your gaming access in any way.

For significant changes, advance notice will be sent to your registered email. The date of the latest update is always displayed at the top of this page. Please ensure your email address is kept active and up to date.

Your data is secure — let's play

Read Nu pk luck's Privacy Policy and sign up with confidence. Your information is completely secure — that's our promise.

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